Anyone
who has firsthand experience will agree that a holiday is never more deserved or earned than immediately after being stuck on a still gated plane for
10 hours – not able to get off, not able to take off. It is incredibly
stressful – the ultimate state of limbo, that perhaps only Tom Hanks can trump.
The sheer anxiety of wondering whether or not you’re ever going to take off is
enough to send even the most gentile passenger into a clammy, overheated and
red faced, aisle-activist:
In March
last year I was due to fly out from Heathrow, and by way of Deli land in
Bangkok – city of Smiles (and bedbugs) to spend a month with my almost
estranged Californian girlfriend.
I got to
the airport on time – that is to say, several hours early – and checked in my
luggage with growing frustration at the pace of the queue. Shrugging the
anticipated queue ordeal off my shoulders I sauntered to my gate head full of
anticipation and excitement.
Good
news! As a gate announcement said we’d be taking off 30 minutes early. This was
so the plane could slip into an earlier taxing spot and evade predicted poor
weather. “Thats a good idea, im certainly not complaining!” I thought - full of
pep and potential energy. But that particular plan went awry when the cabin
crew arrived 1 hour late. Consequently we ended up boarding the plane 30
minutes after the original time, not 30 minutes before.
What is
obvious now, but alluded me at the time, is that delays have a concertina
effect and a 30 minute delay can really mean ‘at least 30 minutes’ because now
this meant we missed our taxing spot and had to wait for another. During the
wait the snow came. The snow we wanted to avoid by leaving early.
I will
avoid the minor details, but after a long wait with no announcements, people
started to get agitated. The pilot finally trumped up some phatic hyperbole
about the snow coming in and us waiting for a new time slot to take off (If
this was a game of state the obvious she was doing a good job.). In fact, out
of the total of three announcements that were made during our 10 hour gailing
on the unmoving plane each was more and more obvious and late...I’m not even
sure there was a pilot on the plane in the first place, perhaps there was just
a camera linked to a room in a hotel somewhere. I say this because the most
candid proclamation the pilot made was right at the end of our flightless
flight when she stated that “we should all go home as there were simply no
rooms left in any nearby hotels” – how she could possibly know that with such
conviction is beyond me.
During
this largely muted 10 hour strike at the sufferance of the passengers the crew
also became angry and agitated. Now I would say (with my best hostess’ smile) that
whether its agreeable or not, emotional labour is an institutionalized requirement
of a cabin crews skill set. For me personally the cabin crews visible mood
change wasn’t much of a problem – at least we all looked to be in the same boat
(plane) now and in truth I am not an advocate of the superficial plastered on
smile worn by staff members. Especially when you know that sometimes they
harbour nothing but resentment and distain towards the very same person they
are aiming the tooth clenched smile towards. That is not to say I think there
shouldn’t be a level of respect towards passengers and I feel obliged to
mention that at one point an elderly Hindi man approached a crew member to ask
for a glass of water, and the retort was a sharp hissing “No! Go and sit down!”.
“So much for bridging the gap and rallying together” I thought.
It gets
worse. You know the irritation people within the whole fuselage feels when a
baby is screaming? Well seemingly on purpose and all in unison - as if imbued
with hyper senses that meant they knew something we didn’t - 3 babies started
wailing and they didn’t really ever stop (I imagine to this day they are faced head
up to the ceiling screaming like Regan MacNeil). As we were approaching our 5th
hour on the plane...at the gate, we were told that the plane needed to be
de-iced. Imagine my shock as I watched the plane to the left get de-iced and
then skipping us move to the plane to the right. Both planes then took off. This was the moment I witnessed a fully grown
man break down and cry.
The
de-icing truck eventually turned its plastic trunk towards us. It spurted for
45 minutes and then disappeared. Now I should mention that when the de-icer
started, and for the duration until it was finished, the air conditioning had
to be turned off. So when the truck disappeared after 45 minutes it was already
getting very hot, muggy, heavy and uncomfortable. The passengers were very
agitation, and by now in desperate need of hydration – to either stop or stock
up on their tears. The de-icing truck didn’t return for another hour and the
air conditioning was left off! The truck finally sauntered back to our lonely
plane and continued spewing over us (a good analogy to how we felt we were
treated), and nearly 3 hours after it started, it stopped. 3 hours with no air
conditioning.
After
this point people thought that surely the plane would now get into the air;
other planes were taking off as the planes either side of us had, the snow had
stopped, the sky looked clearer, and so did the ground outside. And we were ice
free. What else could go wrong? After a relatively short time, maybe 30 minutes,
like Chinese whispers a rumour spread – this is how we got most of our
information in our borderline mutinous cabin, it turned out to be true: If we
took off at that point, which presumably we could have, at some point in the
air the crew would exceed their maximum working hours which are understandably
limited. So why the need to keep us on the plane for 8 hours?! Ive since done
the maths and unless I missed something it suggests that even in the very best
scenario I was forced to sit on a plane, extremely anxious, ill-informed, and
increasingly angry and claustrophobic for 3 or 4 hours more than was necessary.
Probably longer. This is when I witnessed two passengers raid the crew
cupboards - possibly for any liquids to hydrate, or more likely liquor to
sedate.
Soon
after this we were released. We emerged into the light of the airport like
bleary eyed hominids emerging from a dark cave into blinding sunlight – hair
dishevelled, eyes burry and red, smelly, angry and confused, almost reluctant -
I felt as though I had a mild case of Stockholm syndrome. Also trepidation, as
if from the pan into the fire, because we all knew that stepping off a plane at
the same airport you boarded is rarely a good thing, and over the next few days
acquiring another seat on a new flight and during bad weather would be fraught
with even more stress and woe.
Even
though our flightless flight was honestly hellish, the only reason we were all
on it for so long and that there was no bloodshed, was because we all honestly
felt as though we were going to take off. Now we were offloaded, we all thought
that was the end of our holiday/reunion of a loved one/or wedding. Now I previously
mentioned that the pilot’s crystal ball had told her that all the hotel rooms
in the area were fully booked. So when we bungled out the front of the plane we
were all given a number to call which would tell us automated flight
information and then we were all told to go home, be that in London, Sheffield
or Worthing in my case. Luckily I actively disobeyed this didactic oration, and
met a group of four girls from Bristol. Together we walked to the unnamed long
haul company’s information stand (it rhymes with Air Windier).
I feel
sorry for the people who did go home, because amazingly we were told they were
endeavouring to re-seat us on the first available flight in the morning – some 7/
8 hours later! When we boarded for the second time and 15 hours after the
first, fantastically half of the passengers on this plane were familiar to me
and my new motley crew - we 5 hardened travellers. Half of us were from the
previous flight! However, this flight was also delayed for over 3 hours. It was
around this time that somebody picked up one of the crew phones, dialled 31 for
‘Pilot’ and hysterically shouted down the line demanding information. The cabin
crew were aware of what had just happened and tentatively beckoned the man to
his seat. For the duration of the flight to Deli our luckless bunch were given
a whole food and drink preparation area to ourselves to which we promptly
turned into a makeshift mile high Euro/Indo bar. Honestly, a majority of the
duration of this flight eludes me but when we got to Deli, myself in amongst
this group of disbanded diasporic travellers I had become a part of, had to
wait a further 9 hours for our connecting flight.
One and
a half days after I arrived at Heathrow Airport and finally I set foot on Thai
soil. Beside myself with excitement at the prospect of seeing my girlfriend as
well as delirious with fatigue, and with a lot of rime to make up I set off
post haste to the train station.
Unfortunately,
that initial flight out would set the tone of the whole following month, but
what I am thinking now is that I am owed 1 days holiday, and reparations for
the unforced delay that occurred. If you look back to the beginning if this
story I mentioned that we were due to take off and the crew were late which had
the knock on effect that snowballed into the 10/15 hour delay incurred. It was
not the snow that caused the snowball. So taking this into account, and the
other instances of terrible service or outright neglect during what is my case
and what should I be reimbursed? My flight cost? 50% of it? And just how common
is this occurrence?